I have tried to get in touch with Autarch over the last two months to change my shipping address in preparation for the Player’s Companion release, which I backed a while ago. I have sent a message in the beginning of June to them on Kickstarter with no reply, got in touch with Game Saluteat the end of June who said that they had not yet received any mailing information from Autarch and emailed Alex last week with no response. I am trying to be a good customer and alleviate any shipping mishaps before they happen but have not received anything in return.
What can I do to update my shipping address and receive confirmation that the change has been made?
My kickstarter address change message was answered within 48 hours - try again?
Hmmm… it looks like Autarch (or any Kickstarter creator) is supposed to “send you a survey via email to request any info needed to deliver your reward”, which includes mailing addresses. I have not received this survey.
Has this been anyone’s experience? Did people received this request when ACK went out? If so was it when the project was funded or just before shipping?
Well,I sent in another request to Autarch support. It will be the THIRD I have sent though their support email since mid-June with NO answer. This makes six attempts to get in touch with them. I’m not holding my breath.
This is terrible customer service.